Terms & Conditions:
Hags Pottery Classes & Workshops

1. General Terms

  • Participants must always follow studio rules and instructor guidance.

  • The studio reserves the right to refuse service or remove individuals who do not follow safety guidelines or disrupt the class.

  • All bookings are subject to availability.

2. Booking & Payments

  • Full payment in advance is required to secure a place in any class, course, or workshop.

  • Gift vouchers and credit notes must be used within their validity period.

  • No refunds will be issued for missed classes.

3. Cancellations & Refunds

  • Cancellations 7 days or more before the class date: Classes are non-refundable once booked. Hags Pottery will endeavour to reschedule cancelled classes within the course or term in which the sessions are booked - subject to availability.

  • Cancellations less than 7 days before the class date: No refund or reschedule option.

  • If the studio cancels a class (e.g., due to unforeseen circumstances), a full refund or rescheduled session will be offered.

4. Missed Classes & Make-up Policy

  • Missed classes cannot be rescheduled or refunded.

  • Students may not swap classes or attend at a different time to make up for missed sessions. If there is space in another class and the other participants are in agreement you may attend to catch up a missed class.

5. Health & Safety

  • Participants must wear appropriate clothing (e.g., closed-toe shoes and aprons).

  • Ceramic dust can be harmful - aprons and work surfaces should be cleaned regularly.

  • The studio is not liable for any injuries sustained while on the premises.

6. Firing & Finished Work

  • The studio takes great care in firing work, but breakages, cracks, or glaze issues may occur. The studio is not responsible for such damage.

  • Pieces must be collected within 21 days of the pickup email. Uncollected work may be discarded or donated to charity.

  • Only studio-approved materials can be used; damage caused by improper materials may result in a breakage fee.

7. Classes for Children & Under-18s

  • A parent/guardian must complete a consent form for participants under 18.

  • Children’s classes are supervised, but the studio is not responsible for injuries caused by failure to follow instructions.

  • Parents/guardians may need to stay on-site for younger children (check specific class requirements).

8. Private & Group Bookings

  • Private events and team-building sessions require a non-refundable deposit.

  • Final payment and participant numbers must be confirmed at least 14 days before the event.

9. Liability & Studio Responsibility

  • The studio is not responsible for lost or stolen personal items.

  • Participants use tools and equipment at their own risk.

  • The studio reserves the right to photograph work for promotional purposes unless otherwise requested.

10. Code of Conduct

  • Respect for instructors, fellow students, and the workspace is required at all times.

  • Disruptive or inappropriate behaviour may result in removal from the class without a refund.