Privacy Policy

Last Updated: 6 Mar 2025

1. Introduction

Welcome to Hags Pottery (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.hagspottery.org

By using our website, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect different types of information, including:

2.1 Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address (for purchases)

  • Any other information you voluntarily provide

2.2 Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Usage data (pages visited, time spent, clicks, etc.)

2.3 Location Data (Google Maps API)

Our website uses Google Maps APIs to provide location-based services. Google may collect and process your data according to their policies. By using Google Maps features on our website, you agree to Google's Privacy Policy: https://policies.google.com/privacy.

You can manage or disable location services in your device settings.

3. How We Use Your Information

We use the collected information for purposes such as:

  • Providing and improving our services

  • Processing transactions and customer support

  • Sending updates, promotions, and marketing (you can opt-out anytime)

  • Ensuring website security and fraud prevention

  • Complying with legal requirements

4. Your Rights & Choices

Depending on your location, you may have rights under privacy laws like GDPR (EU) and CCPA (California):

  • Access & Correction: You can request a copy of your data or ask us to correct inaccuracies.

  • Deletion: You can request that we delete your personal data.

  • Opt-Out: You can opt out of marketing emails by clicking the "unsubscribe" link.

To exercise these rights, contact us at annabel@hagspottery.org.

5. Squarespace

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

6. Website Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

7. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Please read our separate Cookies Policy for further details.

8. Visitor Data – Customer Orders

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor Stripe will also collect payment information from you. You can read their privacy policy at https://stripe.com/gb/privacy.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

9. Visitor Data – Form Submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

10. Blog Comments

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

  • Your name (which will be displayed as part of your posted comment)

  • Your email address (optional, to let you know if someone replies to your comment)

  • Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

11. Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

12. Order and Account Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped or is ready for pickup

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

13. Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

14. Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

  • Name

  • Email address

  • Phone number

  • Details relating to your appointment (for example, who referred you)

  • Files you uploaded

We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.

15. Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it in accordance with their privacy policies:

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with an updated "Last Updated" date.

17. Contact Us

If you have any questions about this policy, please contact us:

Email: annabel@hagspottery.org

Address: Hags Pottery, 9 Orchard Lane, London SW20